HELP CENTER

All the choices!!!, I know it can be quite the headache deciding what to choose and which to go for. We pride ourselves on offering a custom sock solution to meet the needs of every team. The following table provides a quick guide to work out which sock best suits your needs. If you need more specific information please check out the other sections available. 

Note: If using a mobile device please rotate your phone to landscape to see the whole of this table.

With a wide range to choose from, we have something for any team and any occasion. It doesn’t matter which style you choose as we use the same sublimation process printing onto all sock styles. By doing this we make sure you get the same finishing touch to excellence no matter what you go for.

Here gives you an overview and rough idea of the different styles available to you: 

Premium: Named premium for a reason! Perfect for high impact sports and activities, from practice to the competition floor, it will keep you and your team going until the very end! It also provides the highest level of cushioning, support, ventilation and grip. You won’t be missed either with your logo proudly standing out for everyone to see! 

Classic: I Will let you into a little secret… the classic is exactly the same as the premium range with the same high quality printing materials, the only difference is that it is 30% thinner providing you with a lightweight structure which is perfect for when the climate and temperature is on the warmer side. 

Full Sub: The full sub is the most versatile in our range from a design point of view, with full wrap around print coverage, the print window runs the full length of the sock. You even have the option of two separate designs on each foot. Even with full design flexibility you don’t lose out on performance as the full sub still includes the reinforced athletic sole which comes in black or white which makes the full sub super super comfy. With all of this in mind you have the perfect sock for sport or casual use!   

Business Crew: With the same build up as the classic, the business crew is perfect for the office athletes among us. What makes this business sock unique is that it has the same print window you will find on our athletic socks so you can really make your business/company logo stand out. So along with the same high level of comfort you would normally get you could say this is the perfect business sock! 

Business Knit: The business knit is a fully custom knit dress sock that is great for any business occasion. These are a high quality fully knitted design which allows you to use up to 5 colours anywhere on the sock.

Embroidered: The embroidered sock has the same base structure of the premium but we take out the sublimation window and replace it with the 1-2” x 1-2” embroidery area.

The table below is a quick guide for what sizes are available to order. Our socks are all unisex sizes which consist of - Small, Medium & L/XL. The sizes stated in this table are based on UK and (US) shoe sizes. Due to the elasticity of the socks, overlap in sizing is common.

Along with a wide range of sizes, we have a decent range of lengths to choose from. The different lengths we offer have been designed to accommodate a wide range of needs. We try, where we can to give you an opportunity to try a sample. If we can’t, you can always get a gage with the sock height measurements below, which is where each style sits on the leg or even take a look at our social media. 

All measurements are from the bottom of the heel to the top of the sock. 

Full Crew: 25cm / 9.8 inches 

Mid Crew: 18cm / 7.1 inches 

Ankle / No Show 8cm / 3.1 inches 

Where will my design be printed and what colours are available?

You will notice two main areas of our printed socks:   

• The Base of the Sock  

• The Print Area (sublimation panel)  
  

The panel where you design is printed (sublimated) is shown on the designs below. For our Premium, Classic & Business styles, this is the rectangular area you will see in the picture below on the left and then the fully sublimated style, you will see on the right. The best part… due to being polyester this area can support unlimited colours! So your design possibilities are endless!           

The remainder of the sock is called the base. While you can't modify the base area of the sock, we do offer a selection of different preset base colours that can complement your design. When designing your sock, you can use the following colour chart to best match your design colours with the base colours we offer.  If you do have a certain colour code you would like to use mention about a full custom design and we can try and match it as closely as possible, this will potentially delay how long it takes to complete your order. 

What can be printed onto the socks? 

In short anything! You have pretty much unlimited potential when it comes to the design artwork that is then sublimated onto the sock. Our socks start as pre-knit bases (unless you choose to fully customise your order) The printed designs are then applied to the socks using a Digital Ink printing process (sublimation) which creates a vivid, clear and crisp print onto the design area. There are however a few things to keep in mind:

• If you want the most professional results, provide vector images of your artwork (EPS, AI, PSD formats)(often sent as source files from designers). Vector graphics are made of points and lines related to each other to form polygons, which are then filled with colours, tints, or gradients. On the other hand, raster files such as JPEG or PNG files use pixels to create a complete image. A digital image created using vector graphics has many advantages:

• It is not dependent on resolution, this means you can zoom in as much as you need without images losing their quality, this makes it easily—and infinitely—scalable.
• The file-size is relatively small, even for large images.
• You can save a vector file in different formats if you need to.
• It allows the image to be easily manipulated if necessary.

• Why not JPEG or PNG files? We can absolutely work with these file types (and more often than not these are the only files types available to people) but JPEGs or PNG files can be poor raster graphic files which can lead to rough edges, blurry images and distortion which leads to a subpar quality image once printed onto the sock. 

We wish to provide you with nothing but the best quality image so keep this in mind when sending across your artwork, this way, we can guarantee the colours match, the design will be clear and crisp, and there will be no distortion to the logo.

Where are the designs printed on different styles?  

All of our sublimated Premium, Classic and Business socks all feature a printing area that is 3.5 by 4.5 inches tall (this can be extended to 3.5 x 6.5 inches tall on full crew styles). The only acceptation to this design area is the full sub sock which is an all over print design. The rest of the sock is a pre-knit base and cannot be altered. The design areas are made from polyester and is the space we apply our digital ink printing. 

The table below gives you a guide as to where the designs will be printed on the sock to maximise visibility.  

Embroidered Designs 

The whole of our embroidered range starts off as a premium base without the design print panel, the embroidered design is then applied to the sock.  As a guide, dimensions for embroidered logos are 1 x 1 inch (25.4mm x 25.4mm) max for square logos, and 2 x 2 inch (50.8mm x 50.8mm) max for circle logos.

Please note: No more than eight colours can be applied to each design.

Here is our custom sock pricing guide: 

ALL prices are shown in £ GBP for all custom orders using any other currency, the complete order will be totalled up and then converted to the currency of your choosing. 

Note: If using a mobile device please rotate your phone to landscape to see the whole of these tables.

Custom Socks Prices: 

Free Shipping on all order of 60+ pairs 

Premium

Minimum: 15 pairs per style and size 

Classic

Minimum: 15 pairs per style and size

Embroidered

Minimum: 15 pairs per style and size

Full Sublimation 

Minimum: 15 pairs per style and size

Business Style

Business Crew (Sublimated) 

Minimum: 15 pairs per style and size

Business Crew (Jaquared)

Minimum: 50 pairs per style and size

Our prices include everything. Unlimited colours (for printing), design revisions, printing, packaging, and worldwide delivery on orders over 60 pairs.We're also more than happy to supply customised quotes for all customers local or international. Email support@strid3athletic.com to enquire about custom quotes. (There will be an additional fee per unit for fully customised designs) 

Please note the bulk discounts only apply to custom designs, NOT Strid3 Athletic stock designs. There may be separate offers available for Strid3 Athletic stock designs.

Ready to order? That’s awesome news! 

We have 3 ways of ordering: 

1) Your very own order page: 

We will set up your own unique product page allowing you and your team to see your awesome design and make your purchase. You will have access to your page through our customer custom design collection page (see here - link). Your order page will be saved on the site so if you wish to reorder or add additional designs, you can do that at any point.  

On your page you can select which size you would like to order and the quantity will start at the minimum of 15 units which you can adjust to your desired order amount - the price of the unit will stay the same until you reach the next minimum order quantity, e.g. once you select 30 units the reduced unit price will be applied at checkout. You will need to repeat the process for each size. 

2) Via invoice:

If you don’t wish to advertise your design on the website we can send you an invoice via email that can be paid via bank transfer. Please note that payment will need to be received before your order can be placed with the factory. 

3. Pre-order Fundraiser: (COMING SOON)

This allows you to “Raise the funds" for your socks, by utilising this option it allows you to collect individual order payments up front until the minimum quantity you would like to order is achieved. Not everyone has the budget to purchase a bulk order, so you can pay off all or a large chunk of the payment before the order is placed.

The process is really easy and efficient to use. Once you've decided and confirmed your preferred designs, simply:

• Determine the amount of socks you would like to raise funds for (e.g. 120 pairs) 

• Set the amount of time you would like the pre-order to run for. 

• Promote and build excitement for your awesome designs!

Your team/followers accessing your product page will see exactly how many days are left in your pre-order fundraiser, and how close you are to reaching your order goal. Your team/followers can also individually order their own socks (no set amount so they can order as many pairs as they like).

As you go through the pre-order set up you will provide a designated shipping address and once your goal is reached, you order will be processed and shipped to that address. We will also provide you with the pre-order data so you know exactly who has paid and how many pairs they have paid for - easy distribution!  

Pre-order FAQ’s

We didn’t reach our target, what happens now?

No problem! If you need to, you can extend the time of your fundraiser. Or if you’re close to your target, simply cover the cost of the remaining pairs. 

Do minimums apply?

Yes, there will be a minimum of at least 20 pairs per size of your design. You can select any minimum you like above 20 pairs but bulk discounts won’t be applied until you hit the next minimum tier. e.g unit price will reduce once you hit 30 units and will then reduce again once you hit 60 units and so on. 

Can we set our own price?

Yes! As long as its above the price per unit, not a problem. Setting your own price can reduce any hassle of collecting extra funds once your socks arrive. We will arrange to credit the difference once the order is complete. 

Would you be able to send out individual pairs to separate addresses once the order is complete?

No, unfortunately not, like mentioned above, during the set up process you will provide a single designated shipping address. All socks will be delivered to single address. 

Can we have a sample for our members to view?

Of course! We have a few options we can provide. Please see the sample section and you can confirm what kind of sample you would like to see

^{Strid3 Athletic offers one of the lowest MOQs in the custom sock market. All MOQ’s are on a per size basis. We have tried to keep things as simple as possible so Strid3 Athletic are available to all teams!} 

^{Here is a breakdown of our MOQ:} 

^{As you can see, any indiviual sock produced must be in a batch of at least 15 pairs per size. The embroidered designs might take a little longer to complete due to the more complicated nature of the manufacturing process. This is also why there is a higher minimum for the business knitted style.} 

^{Important to note: As long as you meet all the individual size minimums, you can create multiple designs and colour schemes. Example -  If you ordered 20 pairs you can have two designs equalling 10 of each design.} 

^{Please refer to the pricing information to see as the order quantity rises the more money you save.} 

Can I order under minimum in one size? 

I have met your minimum in one size but only need 5 pairs in another size, can we do this? 

^{Yes! We have now come up with a way of being able to achieve this! Please mention this in your enquire and we will breakdown how this can be done.} 

^{Are single pairs available?} 

^{Single-pair purchases are Only available for Strid3 Athletic stock and licensed ranges, this is due to the fact that custom designs start at a minimum of 15 pairs per size} 

How do I submit a design?

First, head to our design page, from there you can then choose the style of sock you would like, the length, the base colour (or choose complete custom), choose a background and then finally upload your artwork.

Important: Uploading Images

We highly recommend including images that might support our designers. For example, include any background patterns if you don’t wish to use stock patterns and also any images of any kit your team already wears. This will help our designers make sure we put that finishing touch to excellence for you.

Background patterns

In addition to adding your logo or text to the print area, we also have a wide range of background patterns to apply that can really add a special touch to the design and really help make your logo pop and stand out! Don’t like any of our stock backgrounds? No worries we can essentially apply any background pattern to your design, if you have one in mind please send the vector file through with all of the other artwork, we can recolour the background to match up with your design if required. If you don't wish to have a background at all, totally fine, we will just match it up to the base colour of the sock. 

Click Here to see the range of background patterns available. 

Looking to load up on custom socks? It's probably not a bad idea to organise a sample.

We offer a number of different ways for you to test out both the visual and physical aspects of our socks.

Stock Samples

We have a heap of Strid3 Athletic original stock examples for you to try, a stock sample is a great way to get an idea of how the sock fits, the level of comfort and the quality of the printed design. 

Stock samples will cost £5 plus postage.

If you would like to request a stock sample, use the contact us form or email us at support@strid3athletic.com and you will receive a sample discount code to apply at checkout. 

Custom Samples - Printed & Embroidered

Printed

We can produce and ship a printed sample pair of your design for £35. This is to cover the cost of design set up and production from the supplier and also the shipping of your sample. 

This amount applies to each individual design sample (e.g. 3 designs sampled = £105, however if you order more than one individual sample at the same time we will discount your shipping so your only charged once for it) 

Embroidered

We can produce and ship a printed sample pair of your design for £40. This is to cover the cost of design set up and production from the supplier and also the shipping of your sample. 

This amount applies to each individual design sample (e.g. 3 designs sampled = £120, however if you order more than one individual sample at the same time we will discount your shipping so your only charged once for it) 

This amount however, will be refunded if your subsequent order total exceeds 120 pairs.

Custom Samples - Knitted

As the knitted socks require a more complicated set up and production process, if you do require a custom sample, it will incur a much higher cost of £85 including shipping direct from the supplier. 

Again, this amount will be refunded if your subsequent order total exceeds 100 pairs.

Photos of Custom Samples

Once you have confirmed you’re happy with your designs and placed your order a sample will be produced by the factory. From there, upon request and free of charge, we can provide you with the product images direct from the factory for approval. This is a great way of seeing exactly how the finished product will look and if you feel any adjustments need to be made we can request this before the remaining pairs are produced (please be aware this will put a delay in production and shipping of your order). 

Shipping information 

Custom Sock Designs  

 - We offer FREE worldwide shipping on all custom design orders of 60+ pairs. 

*Important - All orders will be shipped DDP (Delivery Duty Paid), which SHOULD cover all import duties and taxes however we cannot guarantee whether or not you will be charged any customs, taxes or duties on ALL orders shipped to outside the UK, This will depend on the customs and import regulations of the receiving country. Any customs or import duties are charged once the parcel reaches it destination country. These charges must be paid by the RECIPIENT of the parcel. 

Orders will be sent via standard international shipping.

- All UK based orders under 60 pairs - £8.95. 

- Orders under 60 pairs outside the UK - Prices may vary. 

Once your custom design order has been placed standard turnaround time and delivery is aimed around 4-6 weeks.

All custom orders within the UK will be shipped via Strid3 Athletic HQ in order to conduct a quality control check before being shipped to you. This is to ensure the highest of standards are met before we are happy enough for you to receive your goods. There is no extra cost to you however this will delay the journey by 1 day. Excellence takes time but its worth waiting for! 

All custom orders outside of the UK will be shipped directly to you (to keep shipping times to a minimum). 

All custom sock orders are shipped via international recognised couriers such as: DHL, UPS or FEDEX for example. We maybe able to push an order through quicker for an additional charge, however this will be on the discretion of the supplier and no guarantee will be offered. Please make this request known as soon as possible in the process and we will do our best to help you achieve this. 

Strid3 Athletic Collections and Licence Collection Orders 

Delivery for our Strid3 Athletic designs and licensed sock collections is 5 - 7 working days for United Kingdom customers, and 7 - 10 working days for international customers.

Tracking your order

Delivery Once your order is complete and has been shipped, you'll receive a link to a tracking page. This page will allow you to monitor the status of your package as it makes it's way to you. 

We know it may not be rocket science to be able to wash a pair of socks but there are a few things we like to consider when taking care of our socks to make sure they stay in the best condition and keep you at the top of your game for longer! 

Take a look at our care guide below for our top tips to maximise the life of your socks: