Refund policy
Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Custom Sock Orders
Strid3 Athletic wants you to LOVE your socks, If you encounter any defects with the structure or design of your socks or if you are unhappy at all with your order, please email us! support@strid3athletic.com
More than anything, we would like the chance to make it right for you! Please be advised though that because of the nature of our custom products, we do not do refunds.
We take great measures to ensure custom sock requests are finalised in detail before orders processed. We provide high quality mockup images of your socks, providing customers with an accurate understanding of the design being purchased. We can also provide photos of the finished product direct from the factory for your approval (please be aware however, this may cause a delay in delivery of your order).
Strid3 Athletic Collection and Licence Collection Orders
We will offer a refund on all orders, if the product is sent back to us in its original condition including packaging within 28 days of ordering. Socks must be unworn. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Faulty Socks
If you experience any faults or defects with your socks then please notify the Strid3 Athletic team within 14 days of delivery. With custom orders, any faulty or defected pairs will require photographic evidence before any replacements will be offered. Although we hope this never happens, we will always endeavour to replace any faulty pair(s) free of charge.
Not what I ordered
If what you receive has any discrepancies to what you ordered, then please get in touch via the contact us page or email us at support@strid3athletic.com and we will of course review your order and if we are at fault, we will make sure the problem is rectified and resolved. Please be aware that when placing your order you are acknowledging that the sample image is the physical sock you are agreeing to purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@strid3athletic.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@strid3athletic.com and we will arrange shipment. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.
Shipping
To return your product, send us an email at support@strid3athletic.com and we will arrange the shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it is found that we are at fault.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.